Application maintenance and support (TMA)
A monthly hour-based plan to run, fix and grow your applications without hiring a tech team. You submit requests through the client portal, our AI pipeline refines, estimates and implements them.
Minimum 40h per month · 1 contract = 1 project · Based in France
The offer, in one line
A monthly plan of hours dedicated to your application. You steer, we execute.
Monthly hour plan
You reserve a volume of hours every month (minimum 40h). These hours cover fixes, evolutions and the ongoing care of your application.
No rollover
Unused hours do not carry over to the next month. This keeps the cadence steady and the billing easy to read, month after month.
One contract, one project
Each TMA contract maps to one project and one organization. The scope stays clear and prioritization stays simple.
What is included
Everything you need to run and grow your product, in a single plan.
Corrective maintenance
- Bug and regression fixing
- Urgent issue handling
- Security and dependency updates
Evolutions
- New custom features
- UX and performance improvements
- Technical debt reduced over time
Monitoring
- Continuous application monitoring
- Alerts on incidents and anomalies
- Visibility on production health
Client portal access
- Request submission and tracking
- Project and billing tracking
- Full history and transparency
AI pipeline
- Structured refinement of each request
- Automated estimation
- Faster implementation and testing
How it works
A flow built to move fast without losing quality, from request to deployment.
Submit a request
You describe your need from the client portal. The current month is locked so you plan the coming months calmly, except for urgencies handled separately.
AI refinement
A structured question / answer session clarifies the need, removes ambiguity and frames a workable scope.
Estimation
The pipeline automatically estimates the effort in hours. You approve before anything starts, with full visibility on your quota.
Implementation
Below a complexity threshold, implementation is automated. Above it, the product team takes over the custom work.
Testing
Automated review and testing check quality before any release, to limit regressions.
Deployment
The work is deployed and logged in the portal. You keep a full history of what was done, and at what cost.
A product team, without the cost of an in-house one.
Reserve your hours, submit your requests, track deliveries. We handle the rest.
Book a callWhy Figue
A product studio, not an agency or a staffing firm. Our job is to make products last and grow.
Product studio
We think product before project: prioritization, impact, durable quality. No time-and-materials billing disconnected from value.
Built-in AI pipeline
Refinement, estimation, implementation and testing are accelerated by AI. You pay for delivered value, not friction.
Full transparency
Everything goes through the portal: requests, estimates, tracking, billing. You always know where each hour of your plan goes.
Frequently asked questions
What is TMA (application maintenance and support)?
TMA is the outsourcing of the maintenance and evolution of your applications to a provider. It covers bug fixing, security updates, new features and monitoring, within a monthly hour-based plan.
How does the hour plan work?
You reserve a volume of hours every month, with a minimum of 40h. These hours are consumed by your requests (fixes, evolutions, monitoring). Unused hours do not carry over to the next month.
Can I change the scope of the current month?
The current month is locked to protect planning: you organize your requests over the coming months. Urgencies are the exception and are handled outside this rule.
What role does AI play in maintenance?
Our AI pipeline refines each request through a structured questionnaire, produces an automated estimate, implements requests below a certain threshold automatically, then runs automated review, testing and deployment. Humans keep control over custom work and approvals.
How do I track what is done?
Everything is centralized in the client portal: request submission, estimates, project progress and billing. You get a full history and real-time visibility on your quota.
How is this different from an agency or a staffing firm?
Figue is a product studio: we reason in terms of impact and durable quality rather than billed hours. The AI pipeline and the portal make the collaboration faster and more transparent than a classic service.
Ready to hand over your application?
Book a call to frame your TMA plan and start on a clear scope.