General terms

1. Purpose and scope

FIGUE, a French simplified joint-stock company with share capital of EUR 2,000, registered with the Mulhouse trade and companies register under number 911 453 835, with registered office at 57 rue Victor Schoelcher, 68200 Mulhouse, France (“Figue”), publishes and operates the Figue Studio platform (the “Platform”).

The Platform is where a client follows its product: it is used to submit and prioritise requests, track their progress, exchange with the production team and access billing.

These terms are intended exclusively for professionals acting in the course of their business. They do not apply to consumers within the meaning of the French Consumer Code. Accordingly, neither the right of withdrawal nor consumer mediation applies.

Accessing the Platform, subscribing or paying an invoice constitutes unreserved acceptance of these terms. A client who does not accept them must refrain from using the Platform and from subscribing.

2. Definitions

• Client : the legal entity or professional that takes out a Subscription or is given access to the Platform.
• Organisation : the workspace attached to the Client. All Platform data belongs to an Organisation, never to an individual user.
• Member : any individual to whom the Client grants access to its Organisation.
• Crew : Figue's production team working on the Organisation. It is shared across Figue's clients.
• Subscription : the monthly contract, with no minimum term, through which the Client accesses Figue's production within the limit of its Slots.
• Request : a unit of work submitted by the Client — a fix, an improvement or any other work on its product.
• Slot : production capacity allowing one active Request to be handled at a time. The number of Slots subscribed determines how many Requests are handled in parallel.
• Queue : all Requests awaiting handling, ordered by the Client's priorities. There is no limit on their number.
• Period : the one-month billing period, running from the subscription date and then from each monthly anniversary.
• Price : the price of the Subscription and of each Slot, as displayed at payment and shown on the invoice.

3. Contractual documents

The relationship between the parties is governed by the following documents, in decreasing order of precedence:

• any special conditions agreed in writing between the parties;
• the signed quotation, for the project services it describes;
• the terms of sale;
• these terms of use;
• the privacy policy.

In the event of conflict, the higher-ranking document prevails, for the conflicting provision only.

4. Acceptance and changes to these terms

The applicable version and its effective date appear at the top of this document.

Figue may amend these terms. Any material change is notified to the Client at least thirty days before it takes effect, by email or by notification in the Platform. Continued use beyond that date constitutes acceptance; failing that, the Client may terminate free of charge before the effective date.

A change required by a legal or regulatory development applies without notice.

5. Eligibility and onboarding

The Subscription is reserved for products Figue is able to support. Subscribing is normally preceded by a conversation to assess the need, the product's technologies and Figue's availability.

Where a subscription is made directly through a payment link, Figue may, within fifteen days and without stating reasons, decline to proceed. It then refunds the sums received in full, which settles any obligation towards the Client.

The Client warrants that the information it provides is accurate and keeps it up to date.

6. Accounts, Organisation and Members

Accounts are personal. The Client and its Members are responsible for keeping their credentials confidential and must not share them.

The Client administers its Members and their roles. It is answerable for their acts as for its own and informs Figue without delay of any unauthorised access.

Data belongs to the Organisation. A Member's departure grants that person no right over such data.

Figue may access the Client's workspace for support, maintenance or security purposes. Such access is logged.

7. Prohibited uses

The Client and its Members must not:

• circumvent or test the Platform's security measures without prior written authorisation;
• decompile, disassemble or reproduce all or part of the Platform, or systematically extract its content;
• place an abnormal load on the Platform, or automate or scrape it without authorisation;
• upload unlawful, infringing or defamatory content, or content infringing third-party rights;
• upload data over which they do not hold the necessary rights;
• upload, without Figue's prior written consent, data falling within Article 9 of the General Data Protection Regulation, health data, unencrypted banking data or information subject to a specific protection regime;
• use the Platform on behalf of an undisclosed third party.

8. Artificial intelligence

8.1. Figue uses artificial intelligence systems at every stage of its work: to analyse, classify and estimate Requests, transcribe recordings, read attachments and draft summaries, and to assist production itself — writing and reviewing code, generating and running tests, documentation and automating repetitive tasks.

No delivery is handed over to the Client without review and sign-off by a member of the Crew. Artificial intelligence alone decides neither the content of a delivery nor its handover.

8.2. To process a Request, the following may be transmitted to model providers:

• its title, description and classifications;
• its full comment thread, both the Client's and the Crew's;
• the project context recorded in the Platform, including internal technical notes;
• its attachments — screenshots, mockups, documents, recordings;
• the transcript of voice notes;
• all or part of the product's source code.

Automated processing of code runs in isolated, ephemeral environments, destroyed at the end of the run, with restricted network egress.

8.3. Figue freely chooses its tools and model providers — including Anthropic, OpenAI or any equivalent provider — and supplies access to them; the Client has no key or subscription to provide. The providers in use are listed on the Sub-processors page, which is kept up to date.

8.4. Figue does not retrain any model on the Client's content and selects offerings whose contractual terms exclude the use of transmitted content for model training.

8.5. Model outputs are probabilistic. They may be inaccurate, incomplete or unsuitable. An estimate of size or timing is indicative: it constitutes neither a commitment on timing nor a commitment on scope.

8.6. Figue does not warrant that work assisted by artificial intelligence is original or free of similarity with pre-existing content. Human review and internal usage rules aim to limit that risk, not to remove it.

8.7. The arrangement evolves. Figue may change provider, model or tool and may withdraw an AI-assisted capability under the conditions of article 13.

8.8. In accordance with Article 50 of Regulation (EU) 2024/1689, the Client and its Members are informed that they are interacting with artificial intelligence systems. Content produced with their assistance is identified as such in the Platform.

9. Tools, technical stack and access to the Client's systems

By default, Figue works with its own toolchain: code repositories hosted on GitHub, deployments on Vercel and the services listed on the Sub-processors page.

Figue can adapt to the Client's existing stack. Tools, hosts and services chosen or required by the Client are then used under the Client's own accounts and contracts: the Client bears their costs, accepts their terms and is answerable for their operation.

The Platform may be connected to the Client's product tooling in order to enrich the production context. Each connection is limited as follows:

• Code repository : read access, and write access limited to creating branches and pull requests where enabled. Direct writes to the main branch are never made without the Client's consent.
• Hosting : read access to projects and their deployments.
• Database : read-only. The connection is refused if the account provided is not read-only.
• Monitoring : read access to errors reported by the product.
• Product billing : a restricted read-only key, separate from any means of payment.
• Support : read access to conversations.

The Client warrants that it is entitled to grant each of these accesses and that it has, where applicable, informed the individuals concerned. Secrets provided are encrypted, never displayed in clear text in the Platform, and any consultation by the Crew is logged.

The Client may revoke an access at any time. Revocation interrupts dependent processing and may prevent certain Requests from being handled.

10. Recording of meetings

Follow-up meetings held by video conference may be recorded. The recording, its transcript and an automatically generated summary are stored in the Client's workspace.

Participants are informed at the start of the meeting and may object; the meeting is then held without recording.

The Client undertakes to inform the people it invites. The processing of these recordings is described in the privacy policy.

11. Client content

The Client retains ownership of everything it uploads to the Platform.

It grants Figue, for the sole duration necessary to perform the contract, the right to host, reproduce, technically adapt and transmit such content to its sub-processors, solely in order to provide the service.

The Client warrants that it holds the necessary rights over such content and indemnifies Figue against any third-party claim in that respect.

12. Feedback and suggestions

Suggestions, feedback and reports sent to Figue may be used freely to improve the service, without consideration. This provision covers no confidential information of the Client.

13. Availability, changes and withdrawal of features

The Platform is provided as is. Figue warrants neither an availability rate nor the absence of interruption or error.

Figue develops the Platform continuously. Maintenance interruptions may occur at any time; Figue endeavours to schedule them outside business hours.

Figue may withdraw a feature. Save for security imperatives or constraints imposed by a third party, the withdrawal of a material feature is announced at least thirty days in advance.

Features presented as experimental or in beta are provided without warranty of any kind and may be withdrawn without notice.

14. Security and incidents

Figue implements appropriate technical and organisational measures: encryption of communications and stored secrets, data partitioning by Organisation, access control and logging.

No system is impregnable. Figue does not warrant that unauthorised access is impossible.

In the event of a data breach affecting the Client, Figue informs it without undue delay and provides the information needed to assess the breach.

15. Suspension

Figue may suspend all or part of access immediately in the event of non-payment, use contrary to article 7, a threat to the security or stability of the service, or upon order of a competent authority.

Except in an emergency, suspension is preceded by a warning. It does not suspend amounts due.

16. Intellectual property in the Platform

The Platform, its code, its interfaces, its trademarks and its documentation remain the exclusive property of Figue.

For the duration of its access, the Client benefits from a personal, non-exclusive, non-transferable and non-sublicensable right of use, limited to the needs of its business.

This right of use does not extend to the code and deliverables produced for the Client, which belong to the Client under article 17 of the terms of sale.

17. Personal data

The processing of personal data is described in the privacy policy, which forms an integral part of these terms. Sub-processors are listed on the Sub-processors page.

18. Duration and account closure

These terms apply for as long as access to the Platform is open.

The Client may request the closure of an account at any time. Closing an account does not terminate the Subscription, which is governed by article 10 of the terms of sale.

At the end of the relationship, the Client may request the return of its content in a common format for thirty days. Retention periods are set out in the privacy policy.

19. Liability

Figue's liability is governed by article 19 of the terms of sale.

Figue is not liable for the Client's use of the Platform, nor for decisions the Client takes on the basis of AI-generated content without having verified it.

20. Confidentiality

Each party undertakes not to disclose the other's confidential information and to use it only to perform the contract. This obligation extends to its staff, agents and sub-processors, in accordance with Article 1204 of the French Civil Code.

It applies for the term of the contract and five years thereafter. It does not cover public information, information already known to the receiving party, or information whose disclosure is required by law or by an authority.

21. Force majeure

Neither party is liable for a failure caused by force majeure within the meaning of Article 1218 of the French Civil Code. The affected obligations are suspended. If the impediment lasts more than three months, either party may terminate by registered letter, without indemnity, subject to payment for services already performed.

22. General provisions

• Assignment: Figue may assign the contract in connection with a transaction on its share capital or a transfer of business. The Client may not assign it without prior written consent.
• Severability: the invalidity of one provision does not affect the others; the parties shall agree a replacement of equivalent effect.
• Forbearance: failing to invoke a breach does not constitute a waiver.
• Notices: notices are validly sent to the email addresses recorded in the accounts.
• Entire agreement: these terms express the entire agreement of the parties on their subject matter.
• Language: the French version alone is authoritative; any translation is provided as a courtesy.

23. Governing law and jurisdiction

These terms are governed by French law.

The parties shall seek an amicable solution before any action. Failing agreement, exclusive jurisdiction is granted to the Commercial Court of Mulhouse, including where there are multiple defendants, third-party proceedings or urgent proceedings.

1. Purpose

These terms govern the subscription to and performance of the Figue unlimited subscription between Figue and the Client, both acting as professionals.

They supplement the terms of use, whose definitions they adopt.

2. Excluded services: fixed-price projects

The design and build of a product on a fixed-price basis is the subject of a separate quotation, together with its own general conditions. These terms do not apply to it.

Where a Client is bound to Figue by both a quotation and a subscription, each service remains governed by its own contract. In the event of conflict on a given service, the signed quotation prevails.

3. Subscription

The Subscription is taken out online, through a payment link or from the client workspace. Payment constitutes acceptance of these terms and makes the order firm.

Production starts after an onboarding session to gather access, product context and the Client's first priorities. Figue may decline to proceed with a subscription under article 5 of the terms of use.

4. What the Subscription covers

The Subscription allows the Client to submit as many Requests as it wishes. Each Slot handles one active Request at a time; the others wait in the Queue, in the order of priority set by the Client.

“Unlimited” refers to the number of Requests the Client may submit. It is not a commitment to any volume of work delivered, number of deliveries or speed of execution, which depend on the complexity of each Request.

Included, within the limit of the Slots subscribed: development, design, integrations, review, testing and delivery.

Not included:

• third-party costs — hosting, domain names, licences, services and APIs — which remain payable by the Client;
• any on-call service, night or weekend cover and any guaranteed incident response;
• the design and build of a complete product, which fall under a quotation;
• hosting provided by Figue, which is a separate service billed separately.

Figue may split an overly broad Request into several Requests, redirect it to a quotation where it clearly exceeds the scope of a subscription, or refuse a Request that is unlawful or contrary to article 7 of the terms of use.

5. Adding and removing Slots

The Client may add a Slot at any time. The addition takes effect upon payment. It is invoiced immediately pro rata to the time remaining in the current Period, then at the full Price on each renewal.

Removing a Slot takes effect at the end of the current Period. It gives rise to no refund or credit. The active Request of the removed Slot returns to the Queue.

No volume discount is granted on the number of Slots, save for a written special condition.

6. Prices, discounted rates and promotional codes

Prices are stated in euros, excluding tax. The applicable price is the Price displayed at payment, as shown on the invoice. Value added tax is added at the applicable rate; for a Client established in another EU Member State with a valid intra-community VAT number, it is reverse-charged.

A discounted rate — launch rate, promotional code or commercial discount — applies to the Subscription for which it was granted, for the duration announced when it was granted. Unless stated otherwise, it covers a single Slot per Client, is neither transferable nor combinable, and the public Price in effect applies when it ends.

Terminating the Subscription permanently ends any discounted rate attached to it. A Client who subscribes again does so at the public Price in effect on the date of the new subscription.

7. Price changes

Figue sets its prices freely and may change them at any time, in particular to reflect market conditions, its costs or its offering.

Any change to the Price of an ongoing Subscription is notified to the Client at least thirty days before it takes effect and applies only to Periods starting after that date. A Client who refuses it may terminate before it takes effect; otherwise, it is deemed accepted.

A discounted rate guaranteed for a set duration is not increased during that duration, as long as the Subscription is not terminated. Special conditions agreed in writing prevail.

8. Invoicing and payment

• The Subscription is invoiced monthly, in advance, at the start of each Period.
• The Period runs from the subscription date, then from one monthly anniversary to the next.
• Payment is collected automatically from the payment method registered by the Client.
• Each invoice is issued electronically and made available in the billing portal.
• Any Period started is due in full. No refund, in whole or in part, is due, including in the event of under-use, an empty Queue or termination during a Period, except in the cases expressly provided for in these terms.

Payments are processed by our provider Stripe. Figue does not store any card data.

No set-off, withholding or unilateral deduction is permitted.

9. Late payment and payment failure

Any sum unpaid at its due date bears, automatically and without formal notice, late payment interest at three times the French statutory interest rate.

To this is added the flat-rate recovery indemnity of forty euros provided for in Articles L441-10 and D441-5 of the French Commercial Code. Where recovery costs incurred exceed that amount, additional compensation is due upon evidence.

If a payment fails, production is suspended until the payment is made good. If payment is not made good within fifteen days of an unanswered reminder, Figue may terminate the Subscription automatically, sums already due remaining payable.

10. Term and termination by the Client

The Subscription is entered into for one Period, with no minimum term, and renews automatically from Period to Period.

The Client may terminate at any time, without reason or fee, from its workspace, from the billing portal or by written request to hello@figue.io.

Termination takes effect at the end of the current Period. Until then, production continues as normal; the Period started remains due and is not refunded. Requests not delivered by that date are not continued.

Termination does not deprive the Client of its code or of deliverables already paid for. It does, however, end any discounted rate, under article 6.

11. Resuming after termination

The Client may subscribe again at any time. Resumption is subject to Figue's availability and, where appropriate, to a new onboarding session to update product context and access.

No place is held for the Client after termination. Resumption takes place at the public Price in effect on its date.

12. Termination by Figue

Figue may end the Subscription at any time, without having to state reasons, by written notice. Termination takes effect at the end of the current Period, subject to at least fifteen days' notice; if that notice cannot be given, it takes effect at the end of the following Period. It gives rise to no compensation.

Figue may terminate with immediate effect, without notice or refund, in the event of serious breach by the Client, payment default under article 9, use contrary to article 7 of the terms of use or abusive, insulting or threatening behaviour towards the Crew. Save in an emergency, such termination is preceded by a formal notice that remains without effect for eight days.

13. Nature of the service

Figue is bound by an obligation of means. It deploys the necessary skills and resources without guaranteeing a specific result, software development being iterative by nature.

The Subscription gives access to the skills of a team shared across Figue's clients, with a named point of contact. It constitutes neither the provision of a dedicated team, nor a temporary employment contract, nor an umbrella-company or staff-augmentation arrangement.

Figue freely chooses the means, the tools — including artificial intelligence — and the people assigned to performance.

14. No commitment on timing or availability

Figue gives no service level commitment. Any timescales mentioned are indicative. The order of handling follows the Client's priorities in the Queue.

No availability rate for the Platform is guaranteed. No recovery objective and no maximum data loss is contracted for, and no restoration obligation is undertaken.

It is for the Client to keep its own backups of its code, its data and everything that matters to it.

15. Delivery, acceptance and release

Delivery means making the work available in the product's code repository, as a branch or pull request, or deploying it to a preview environment.

Before delivery, Figue carries out the reviews and tests it considers reasonable for the Request. These checks do not replace the Client's own acceptance testing.

The Client is solely responsible for acceptance testing of deliveries, for verifying them in a test environment and for deciding to release them to production. Release to production constitutes acceptance of the delivery.

Failing a written, reasoned objection within seven days of delivery, the delivery is deemed accepted. An objection concerning a new need or a different scope gives rise to a new Request.

16. Defect correction

During the Subscription, Figue corrects as a priority, without this counting as a new Request, blocking defects affecting work it has delivered, reported within thirty days of its release to production.

This correction does not cover changes made by the Client or a third party, changes in the runtime environment, failures of third-party services or improper use. It ends with the Subscription.

Figue does not warrant that delivered code is free from defects, regressions or vulnerabilities, nor that it meets a need not expressed in the Request.

17. Ownership of code and deliverables

The code and deliverables belong to the Client. It is the exclusive owner of the economic rights in the developments produced specifically for it under the Subscription: source code, documentation, mockups, interfaces and data structures.

The assignment covers the rights of reproduction, representation, adaptation and distribution, worldwide and for the statutory term of protection. It takes place as work is delivered, upon payment of the corresponding Period, and is automatically rescinded in the event of non-payment.

Figue's pre-existing components, internal tools and generic building blocks remain its property. The Client benefits, on those components, from a non-exclusive, non-transferable licence of unlimited duration, solely in order to operate its product and have it maintained.

Third-party components under open source licences remain governed by their own licence; the Client is responsible for compliance in its own operation. Figue retains the right to freely reuse its know-how, its methods and its generic components.

At the end of the Subscription, Figue hands over to the Client the code and the access it holds on the Client's behalf, subject to payment of sums due.

18. The Client's obligations

The Client undertakes to cooperate in good faith in the performance of the Subscription, and in particular:

• to provide in good time the access, information and content needed to handle its Requests;
• to describe its Requests precisely and to answer the Crew's questions;
• to keep the third-party accounts and services its product depends on active and up to date;
• to carry out acceptance testing of deliveries and to keep its own backups;
• to hold the necessary rights in everything it provides.

A Request blocked for lack of an answer or access from the Client may be returned to the Queue, without the current Period being extended or refunded.

19. Liability

Figue is liable only for direct damage resulting from a proven fault in the performance of its obligations.

Figue is not liable:

• for defects, regressions, vulnerabilities, incidents or downtime affecting delivered work that the Client has accepted or released to production;
• for failures of third-party services and providers, including hosting, code repositories and models;
• for the consequences of AI-generated content that the Client used without verifying it;
• for the consequences of inaccurate or incomplete information, or of access not provided by the Client;
• for changes made to the product by the Client or a third party;
• for data loss attributable to the Client's failure to keep its own backups.

All indirect damage is excluded, including loss of profit, revenue, custom or data, business interruption or downtime, the cost of a replacement service and reputational harm.

Figue's total liability, for all causes combined, is limited to the amount excluding tax actually paid by the Client for the Period in which the triggering event occurs.

Any claim against Figue is time-barred one year after the triggering event. These limitations do not apply to fraud, gross negligence or personal injury.

20. Commercial references

Figue may cite the Client's name and reproduce its logo as a reference on its communication materials. The Client may object at any time in writing.

21. Referrals

Figue may offer a fee for recommending a new client who subscribes. Whether it applies, its amount and its terms are agreed case by case, in writing; it is paid by bank transfer and has no effect on the referrer's subscription.

The fee is subject to verification of the recommendation and to actual payment by the referred client. Figue may change or end this arrangement at any time. Any fee obtained through fraud or misrepresentation is revoked.

22. Insurance

Figue declares that it holds professional indemnity insurance with a reputable insurer. A certificate is provided on request.

23. Confidentiality

The confidentiality obligation is the one defined in article 20 of the terms of use.

24. Sub-processing and assignment

Figue may use sub-processors, for whom it is answerable. Technical sub-processors are listed on the Sub-processors page.

The contract is entered into intuitu personae. The Client may not assign or transfer it without Figue's written consent. Figue may assign it in connection with a transaction on its share capital or a transfer of business.

25. Force majeure

The provisions of article 21 of the terms of use apply.

26. Governing law and jurisdiction

These terms are governed by French law. The parties shall seek an amicable solution before any action. Failing agreement, exclusive jurisdiction is granted to the Commercial Court of Mulhouse.

Only the French text is authoritative.

27. Transitional provisions

Subscriptions taken out before 19 September 2026 on an energy-based plan remain governed by the version of these terms dated 15 September 2026, provided on request, until they move to the Figue unlimited subscription.